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Coronavirus COVID-19 Information Volunteer Guidance

Making contact

� Contact the person to confirm your visit

� Call the person when you arrive outside their home

� Complete hand hygiene before leaving your vehicle

� Ring doorbell or knock loudly and step back 2 metres

� Inform the person who you are, the reason for the visit and show your ID



Once you arrive

� Ask the person to move to another room

� Place items inside the front door

� If essential to enter the home follow the cocooning guidelines about handwashing and physical distance



When you leave

� Confirm time and date of next visit

� Reassure the person that contact and deliveries will be maintained while they remain at home

� Complete hand hygiene prior to returning to vehicle

� Telephone or email confirmation of visit and well being of person



What if the person is unwell?

� If the person reports feeling unwell ask if the person has contacted GP

� If the person has not contacted GP, obtain the name and number of GP and do so on their behalf

� Reassure the person that contact and deliveries will be maintained while they remain at home



What if the person is frail and needs help with delivery?

� Identify location of kitchen and bring in goods/fuel

� Unload goods ensuring they are accessible for the person

� Leave the residence and step back 2 metres

� Reassure the person that contact and deliveries will be maintained while they remain at home



What if there is no response?

� If no reply, ring contact telephone number

� If no answer, contact the Local Authority for any additional contact numbers

� After numerous attempts to contact the person without success, contact the emergency services for further assistance

� Remain at the residence until emergency services attend

� Contact the Local Authority with outcome and update on the person



Follow these 6 steps to prevent coronavirus

Stop shaking hands or hugging when saying hello or greeting other people

Distance yourself at least 2 metres (6 feet) away from other people, especially those who might be unwell

Wash your hands well and often to avoid contamination

Cover your mouth and nose with a tissue or sleeve when coughing or sneezing and discard used tissue

Avoid touching eyes, nose, or mouth with unwashed hands

Clean and disinfect frequently touched objects and surfaces
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Westmeath County Council takes the lead in joining together local organisations to assist citizens during Covid-19.
Dedicated community support helpline is now available

Freephone 1800 805 816

A dedicated community support helpline (Freephone 1800 805 816) has been established ​by Westmeath County Council​ ​t​o assist at-risk members of the public in accessing non-emergency and non-medical support and advice during the current public health emergency. The confidential phone line service is being established by the new ​COVID-19 Westmeath Community Response Forum​, which includes over a dozen agencies and organisations. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels. The role of the Forum is to ensure that there is a coordinated community response and to enable all voluntary statutory agencies to collaborate in support of our communities and particularly of our most vulnerable members.
While the membership will grow over time, the following are the current members of the COVID-19 Westmeath Community Response Forum:
Westmeath County Council, Health Service Executive, An Garda Síochána, Department of Social Protection, An Post, Westmeath Community Development, Public Participation Network, Westmeath Civil Defence, GAA, Local Link Westmeath, Age Friendly Network.
This a ​ dedicated free contact number ​1800 805 ​816 ​ with the lines open from 9am to 5pm, seven days a week.
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We are so proud of our Castlepollard nurses rushing back from Melbourne. ♥️ ...

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